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Frequently Asked Questions

Can I suspend my service for two months?2020-11-06T18:48:25+00:00

Seasonal suspension is available if a request is made to blink by phone. Seasonal suspension is subject to additional fees based on the duration requested from 2 months to 6 months.

Is there a fee for moving the service to another address?2020-10-15T04:57:25+00:00

There is a moving fee of $50.00.

What is the NSF charge?2020-11-06T18:47:23+00:00

In case of an NSF charge, blink will notify you by email or by phone that the payment is declined (NSF). You will be requested to contact our billing department as soon as possible in order to avoid any service suspension.

NSF direct debit fee: $10

Reactivation service fee: $10

How long does it take to get my internet service running?2020-11-06T18:42:41+00:00

Cable services can be activated within 7 days after the day of order.

Can I use my modem?2020-11-06T18:44:21+00:00

You can use your modem if the model is compatible with blink’s network. Please see the table below or contact blink for more information.

Modem ModelMax SpeedModem ModelMax Speed
Hitron-CDARES200 MbpsScientific Atlanta-DPC 210010 Mbps
Hitron-CODA 4680400 MbpsScientific Atlanta-DPX 210010 Mbps
Motorola-SB 510010 MbpsScientific Atlanta-DPX 2100 V210 Mbps
Motorola-SB 510110 MbpsTechnicolor/Thomson-DCM42510 Mbps
Motorola-SB 512010 MbpsTechnicolor/Thomson-DCM475200 Mbps
Motorola-SB 612060 MbpsTechnicolor/Thomson-TC4300200 Mbps
Motorola-SB5101N10 MbpsTechnicolor/Thomson-TC4310200 Mbps
Motorola-SB5101U10 MbpsTechnicolor/Thomson-TC4350200 Mbps
Motorola-SB612160 MbpsTechnicolor/Thomson-TC4400400 Mbps

The modem should not be connected to any internet service provider when requesting our service. If the modem is not released from the previous service, the activation may be delayed.

Does the account holder have to be home on the installation date?2020-10-15T04:51:46+00:00

In most cases, a person 18 years old or older should be at home during the activation period.

How long does it take to transfer a telephone number?2020-11-06T18:46:16+00:00

It usually takes 5 working days after receiving a signed copy of the latest telephone invoice related to the number to be transferred.

How do I install my modem?2020-10-15T04:54:32+00:00

Connecting the router:

Before reinstalling the router, test your internet service by connecting a laptop directly to the modem. Should there be any problem, please do the following steps:

  1. Disconnect the modem and the router from the wall electric socket.
  2. Power off the router’s power button.
  3. Wait 30 seconds.
  4. Connect the Blue Internet port on your Router to the Modem’s LAN port with an Ethernet (Cable1).
  5. Connect your computer to one of the Ethernet ports labeled 1~4 on the Router (Yellow ports) with an Ethernet (Cable2).
  6. Power on the modem and wait for 2 minutes.

If you have a Motorola modem, the light indicators should be as follow:

  • Light 1 green – power is on.
  • Light 2 blue – download is ok.
  • Light 3 blue – upload is ok.
  • Light 4 green – internet service is ok.
  • Light 5 blue flashing – connection on Ethernet to Router Computer or Voip (Transmitting or receiving data on Ethernet port is ok).

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