How do I install my modem?

Connecting the router: Before reinstalling the router, test your internet service by connecting a laptop directly to the modem. Should there be any problem, please do the following steps: Disconnect the modem and the router from the wall electric socket. Power off the router’s power button. Wait 30 seconds . Connect the Blue Internet port on your Router to the Modem’s LAN port with an Ethernet (Cable1) . Connect your computer to one of the Ethernet ports labeled 1~4 on the Router (Yellow ports) with an Ethernet (Cable2) . Power on the modem and wait for 2 minutes. If you have a Motorola modem, the light indicators should be as follow: Light 1 green – power is on. Light 2 blue - download is ok. Light 3 blue - upload is ok. Light 4 green – internet service is ok. Light 5 blue flashing – connection on Ethernet to Router Computer or Voip (Transmitting or receiving data on Ethernet port is ok). <img class="alignnone size-full wp-image-3309" src="https://blinknet.com/wp-content/uploads/2020/05/CropperCapture391.jpg" sizes="(max-width: 1239px) 100vw, 1239px" srcset="https://blinknet.com/wp-content/uploads/2020/05/CropperCapture391.jpg 1239w, https://blinknet.com/wp-content/uploads/2020/05/CropperCapture391-300x146.jpg 300w, https://blinknet.com/wp-content/uploads/2020/05/CropperCapture391-1024x498.jpg 1024w, https://blinknet.com/wp-content/uploads/2020/05/CropperCapture391-768x373.jpg 768w, https://blinknet.com/wp-content/uploads/2020/05/CropperCapture391-370x180.jpg 370w, https://blinknet.com/wp-content/uploads/2020/05/CropperCapture391-760x369.jpg 760w, https://blinknet.com/wp-content/uploads/2020/05/CropperCapture391-470x228.jpg 470w" alt="" width="1239" height="602" />

How long does it take to transfer a telephone number?

It usually takes 5 working days after receiving a signed copy of the latest telephone invoice related to the number to be transferred.

Does the account holder have to be home on the installation date?

In most cases, a person 18 years old or older should be at home during the activation period.

You can use your modem if the model is compatible with blink’s network. Please see the table below or contact blink for more information. Modem Model Max Speed Modem Model Max Speed Hitron-CDARES 200 Mbps Scientific Atlanta-DPC 2100 10 Mbps Hitron-CODA 4680 400 Mbps Scientific Atlanta-DPX 2100 10 Mbps Motorola-SB 5100 10 Mbps Scientific Atlanta-DPX 2100 V2 10 Mbps Motorola-SB 5101 10 Mbps Technicolor/Thomson-DCM425 10 Mbps Motorola-SB 5120 10 Mbps Technicolor/Thomson-DCM475 200 Mbps Motorola-SB 6120 60 Mbps Technicolor/Thomson-TC4300 200 Mbps Motorola-SB5101N 10 Mbps Technicolor/Thomson-TC4310 200 Mbps Motorola-SB5101U 10 Mbps Technicolor/Thomson-TC4350 200 Mbps Motorola-SB6121 60 Mbps Technicolor/Thomson-TC4400 400 Mbps The modem should not be connected to any internet service provider when requesting our service. If the modem is not released from the previous service, the activation may be delayed.

How long does it take to get my internet service running?

Cable services can be activated within 7 days after the day of order.

What is the NSF charge?

In case of an NSF charge, blink will notify you by email or by phone that the payment is declined (NSF). You will be requested to contact our billing department as soon as possible in order to avoid any service suspension. NSF direct debit fee: $10 Reactivation service fee: $10

Is there a fee for moving the service to another address?

There is a moving fee of $50.00.

Can I suspend my service for two months?

Seasonal suspension is available if a request is made to blink by phone. Seasonal suspension is subject to additional fees based on the duration requested from 2 months to 6 months.